How to reach the editor

This page explains what the desk can act on, what it cannot answer, and what happens to a correction. Write only about the figures, their sources, or the measurement itself.

Email: editor@goldpricefxin.com

What to write about

A figure that looks wrong is worth writing about. That means a domestic rate that does not match the association's own published number, an international price that differs from the two named sources, or a rupee-per-gram conversion that appears to use the wrong exchange rate. A source that has moved or closed is also worth writing about, because a link under a table may stop working without the desk noticing. Write when a link no longer resolves to the publisher's page, or when a publisher changes its URL structure and the old address redirects somewhere unexpected.

A question about how the measurement is taken is worth writing about. The desk relies on named public sources and republishes the figure with the date and hour it was read. If the timing is unclear, or if a reader wants to know which source supplied which column, the editor can explain the method. The desk cannot answer every question, but a question about method is always in scope. A correction is also worth writing about. If a figure was transcribed wrongly, or if a source changed its number after the desk read it, the editor wants to know.

What the desk can act on

The desk can act on a figure that is wrong, a source that has moved, a broken link, or an unclear method. It cannot act on a reader's personal situation. If a reader writes that a local jeweller quoted a different rate, the desk cannot say whether that rate is fair. The published figures are not a promise about any counter. They describe what the named sources stated at a particular hour, and a shop's own rate will always differ because it includes making charges, taxes, and the shop's margin. The desk does not negotiate with shops or verify a shop's invoice.

If a reader writes that a broker's platform shows a different price, the desk cannot explain that difference. The broker is a separate company with its own data feed and its own execution. The desk's international price comes from two independent sources, not from the broker. When a reader asks about the broker's account, the desk will not answer. The editor is responsible for the site's figures, not for a broker's behaviour.

What happens to a correction

When a reader writes that a figure is wrong, the editor checks it against the named source. If the figure is wrong, it is corrected on the page, and the correction is dated. The date of correction appears under the table or in the page's notes, so a reader can see that the number changed and when. If the source itself was wrong and later corrected its own publication, the desk notes that too, because the desk's figure is only as good as the source it read. The correction is not hidden; it is stated plainly.

A correction does not mean the desk will write back to every reader. The editor may reply to acknowledge a correction, but the desk does not run a newsletter or send updates. A reader who wants to know if a figure was corrected should check the page again. The date of correction is the record. If a reader writes about a broken link, the desk will fix the link or remove the source if it has closed, and the page will show the change.

What this desk cannot answer

This desk cannot give personal investment advice. It will not tell a reader whether to buy or sell gold, whether to choose a bar or a coin, or whether to wait for a lower price. The figures describe what things cost at a moment, not what a reader should do with their money. The desk is not a licensed adviser and holds no client money. No one at this desk is authorised to recommend a transaction, and no email from this desk will ever contain a recommendation.

This desk cannot help with a broker's account. If a reader has a login problem, a withdrawal delay, or a question about a trade with FxPro, the desk cannot act. The broker's own support team handles those matters under the broker's own terms. The desk also cannot give tips, cannot predict prices, and cannot estimate what a reader's old jewellery is worth. The desk publishes a measurement, and it answers questions about that measurement. Nothing else is within its remit.